Returns & Exchanges

At Randalls UK, we want you to be completely satisfied with your purchase, which is why we offer a straightforward 30-day return policy for most items in our collection. If your order isn't quite right, we are here to help with a quick and easy exchange or refund process.

1

Initiate Your Return

Log in to your Randalls UK account or visit our returns portal with your order number and email address to select the items you wish to send back.

2

Package Your Items

Place the items in their original packaging, ensuring all tags are attached and the products are in unused condition to qualify for a full refund.

3

Ship It Back

Print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any authorized courier location across the UK.

4

Receive Your Refund

Once our warehouse team inspects your return, we will process your refund or exchange within 5-7 business days to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing