Frequently Asked Questions

Everything you need to know about shopping with Randalls UK

What are your standard delivery times within the UK?

We typically process orders within 1-2 business days. Standard shipping usually takes 3-5 working days, while express options are available at checkout for next-day delivery.

Do you offer international shipping?

Currently, Randalls UK focuses on serving customers within the United Kingdom. We are looking into international shipping options for the near future.

What is your return policy?

We offer a 30-day return policy for most items. Products must be in their original packaging, unused, and in a resalable condition to qualify for a full refund.

Which payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as digital wallets like Apple Pay, Google Pay, and PayPal.

How can I track my order?

Once your order has been dispatched, you will receive an email containing a tracking number and a link to the courier's website to monitor your delivery progress.

Are the products on your site authentic?

Yes, we source all our inventory directly from authorized distributors and manufacturers to ensure that every item sold at Randalls UK is 100% genuine.